Subject - Cheverly Membership Communication Update
Dear CSRC Members,
Please check your email for an important message sent on Feb 18 to CSRC members only. The message is from Cheverly Swim & Racquet Club Member Communications (email@example.com) and was sent to the primary member and any additional contacts added using the instructions we sent on February 3.
If you are a CSRC member and you did not receive that message, after checking your spam and similar folders, please contact Charlie Correia, Treasurer, at firstname.lastname@example.org. You can also find the instructions for updating your contact details within our new communications platform here. Please update your membership information using these instructions to ensure you continue to receive member communications.
Effective now, and as announced on February 3, we will no longer use this email service (MailChimp) to distribute member communications.
If you have any other questions, please email email@example.com.
For the CSRC Board
Expanded and Updated Information
ACTION REQUIRED BY FEBRUARY 14, 2021
CHEVERLY POOL ACCOUNT ACCESS AND COMMUNICATIONS
CSRC member communications and dues payments are going virtual!! The Board continues to implement the self-service portal (Jonas/Compete) for member data, registration, payments, and communications. As part of this work, we are eliminating the MailChimp mass-email service that we have used for communications. Please review this message carefully and COMPLETE the listed actions. Doing so ensures you will continue receiving critical communications, along with uninterrupted access to the pool. We will no longer post general membership related posts to our website or Facebook page, nor will we hard-copy mail information. All membership-related communications and dues payment information will be sent directly to members via email. Swim team will continue to use TeamSnap until further notice.
To ensure a smooth transition, please complete the below REQUIRED ACTIONS no later than February 14. If you do not, you may no longer receive pool communications, dues notices, or pool opening updates.
Log in to your CSRC account at http://www.ourclublogin.com/510428
Last spring, each member family was assigned a four-digit USER ID and one member was identified as “primary” as contained in our records. For those who attended the pool last summer or paid dues online, you used that number. Any changes previously made to the USER ID (aka Username) or password remain in the system.
Forgot your password? No worries, the system will prompt you to reset.
If you have forgotten your User ID (aka Username), please email firstname.lastname@example.org.
In your account, confirm or update your membership information, including name, address, phone, email, etc.
When logging into the portal with a User ID (XXXX), four digits with no dash, you are accessing the “primary member”. This is the person that has ultimate financial and voting responsibility for the membership, and only one contact in your household can be designated the primary member. Please make sure the email address listed for the primary member is accurate. If you wish to designate a different family member as the Primary (XXXX) Member, we can do that for you, but the system is “hard-wired” to prevent edits to the name fields. Thus, if you wish to change the Primary Member, send an email to email@example.com requesting the change.
IMPORTANT – If you changed the primary (XXXX) member email in summer 2020 to manage pool class enrollment/session sign-up, please consider changing it back. Read on for instructions on how to add contacts for enrollment purposes.
While in the primary (XXXX) member account, you can designate a Head of Household (HOH) – the HOH is an alternate individual who can also receive our member communications, in addition to the primary member. In addition, the HOH can make and cancel class enrollments for other family members. You may identify as many HOH’s as you want, but PLEASE do not designate anyone under 18 as an HOH. It is not required to add an HOH; it is a member convenience if you desire.
How to designate the HOH –
While you are logged into the primary member (XXXX) portal, look at the left-hand side of the screen.
Select My Account>
Select Manage Family (all the names on your membership should appear)>
Select the member who you want to identify as HOH. Once the name opens, scroll down a little and notice a small HOH button. Toggle to the ON position.
The HOH individual XXXX-x number will appear when you open their name, identified as a Barcode ID. You will need this number to add an email for the HOH.
If you see a message that has a heading of “Our Apologies”, it means there is no email on file for that member. Please proceed to Step 4 to add the email to as many HOH as you choose to designate. If you do see an email, you can verify from this screen if it is correct. If correct, there is no need for Step 4. If it is not correct, please continue to Step 4.
Adding an email for the HOH
After the primary member (XXXX) establishes the HOH (s), you must separately log in to the HOH (XXXX-x) account to add/delete any information. This security feature protects unauthorized changes to anyone’s individual account by someone else. Even though your “membership family” has the same first four digits, each person in your membership has their own individual profile in the system identified by -1, -2, etc.
Log in to the HOH account (XXXX-x) (aka Barcode ID from Step 3) at http://www.ourclublogin.com/510428. If this member account has never been accessed, the same Barcode ID (XXXX-x)will be entered as the Username and password. Next, you will be prompted to change the password. On that screen, the requested field labeled “current password” is the XXXX-x (aka Barcode ID).
If you logged into this account previously and changed the password, the changed password will work. Continue and add the email and review/make any other corrections.
If you have trouble adding the HOH email, please send a message to firstname.lastname@example.org for help.
We realize this is a LOT of information, but we believe it is essential for all to have it at hand. If you have any questions or difficulties, please contact email@example.com.
NOTE ABOUT ACCOUNT BALANCES – when you see your account balance on the Dashboard, please know that we have not yet completed account adjustments. The Treasurer will send an email when they are complete, so you can check your balance and notify us of any problems before 2021 dues are posted.
CSRC Board of Directors